Terms of Service

Welcome to Agoura Hills Pool Cleaning. These Terms of Service ("Terms") govern your use of our website and pool services in Agoura Hills, California. By accessing our website or using our services, you agree to be bound by these Terms.

1. Services

Agoura Hills Pool Cleaning provides pool cleaning, maintenance, repair, and related services to residential customers in Agoura Hills, CA and surrounding areas. The specific services, pricing, and terms will be discussed and agreed upon before any work begins.

2. Service Appointments

Scheduling

Service appointments can be scheduled by phone, email, or through our website contact form. We will confirm all appointments and provide estimated arrival times.

Cancellation Policy

We request at least 24 hours notice for appointment cancellations or rescheduling. Repeated same-day cancellations or no-shows may result in cancellation fees or service discontinuation.

Access to Property

You must provide safe access to your pool and equipment for our technicians. This includes securing pets, unlocking gates, and ensuring the work area is accessible. If we cannot access your pool, a service visit fee may apply.

3. Payment Terms

• Payment is due upon completion of services unless other arrangements have been made
• We accept cash, checks, and major credit cards
• Monthly maintenance customers will be billed on a recurring schedule
• Returned checks are subject to a $35 fee
• Past due accounts may be subject to late fees and service suspension

4. Warranties and Guarantees

Service Warranty

We stand behind the quality of our work. If you are not satisfied with a service, please contact us within 48 hours and we will address the issue promptly.

Equipment Warranty

Equipment we install carries the manufacturer's warranty. We also provide a labor warranty on installations as discussed at the time of service.

5. Limitations of Liability

• We are not responsible for pre-existing damage or conditions not disclosed to us
• We are not liable for pool issues arising between service visits (for maintenance customers)
• We are not responsible for damage caused by Acts of God, vandalism, or misuse
• Our liability is limited to the cost of the services provided

6. Customer Responsibilities

As our customer, you agree to:

• Provide accurate information about your pool and equipment
• Maintain safe access to your pool area
• Inform us of any known hazards or issues
• Not interfere with or adjust equipment settings after service visits
• Pay for services in a timely manner

7. Website Use

Our website is provided for informational purposes. While we strive to keep information current and accurate, we make no warranties about the completeness or accuracy of website content. The website should not be considered professional pool advice for your specific situation.

8. Intellectual Property

All content on our website, including text, images, logos, and graphics, is the property of Agoura Hills Pool Cleaning and is protected by copyright and trademark laws. You may not reproduce, distribute, or use our content without written permission.

9. Termination

Either party may terminate ongoing service arrangements with 30 days written notice. We reserve the right to terminate services immediately for non-payment, unsafe conditions, or violation of these Terms.

10. Dispute Resolution

Any disputes arising from these Terms or our services will be resolved through good-faith negotiation. If a resolution cannot be reached, disputes will be subject to binding arbitration in Los Angeles County, California, in accordance with California law.

11. Changes to Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance of the new Terms.

12. Contact Information

For questions about these Terms of Service, please contact us:

By using our website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.